Georgia Stevens, PhD, APRN, BC
$150 Purchase Price
Conflict: The Disruptive, Chaos Creating Resident
Georgia Stevens, PhD, APRN, BC, a specialist in stress and behavior management in long term care, leads an interactive workshop with nursing staff and administrators working with elderly residents having behavior problems. First, nursing staff give examples of situations when they have observed residents becoming disruptive. These include: changes in routine; changes in seating at meal time; getting a new room mate; or change in regular staff. Dr. Stevens points out many disruptive behaviors are a result of control issues. Residents may feel they are losing control because things are not the way they usually are. For some this is a very frightening situation and they respond by acting out.
Helpful strategies suggested include: knowing the resident so that disruptive behavior can be prevented; identifying and eliminating triggers which cause outbursts; using distracting; using redirections; addressing resident’s fear in a supportive manner; talking about the situation with the resident; setting limits; and talking with the resident’s family. If these techniques do not work, a psychiatric evaluation may be necessary. This DVD has useful information for all nursing home staff and staff working in assisted living as well as for students training to work with the elderly.
Topics: disruptive patients, managing complaints, conflict prevention
Audience: Staff working in long-term care and adult day care. Students in allied health training programs.
This program is part of the “Conflict” series which focuses on conflict prevention and resolution in a variety of situations.
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